Return Policy

All product returns must be authorized by Mandel Scientific Inc. and Mandel Scientific Inc. reserves the right to reject any returns requested more than thirty (30) days after the delivery date.  Mandel Scientific Inc. must receive all authorized returns within fifteen (15) days of the return authorization.  Custom/special ordered products are not returnable.  Mandel Scientific Inc. reserves the right to reject any return shipment of product that has not been authorized by Mandel Scientific Inc. or to return such shipment to the Customer at the Customer’s expense.  All returns are subject to a 20% restocking charge, however, if a replacement order for equal or greater value is made, the restocking fee may be waived.  The Customer is responsible for all shipping charges related to the returned product unless the returned product is defective or damaged upon receipt of the shipment.  Damages resulting from improper packing of returned products are solely the Customer’s responsibility.
 
A return material authorization (RMA) number must be obtained from Mandel Scientific Inc.’s Customer Service Representatives prior to returning any products and such return authorization number is valid for only fifteen (15) days from the date of issuance.  The RMA must be clearly marked on all shipping labels and on the courier waybill.  Do not write on the original packaging.  Shipments without an RMA number will be refused.
 
Product returns must be shipped to the following address:
 
Mandel Scientific Inc.
Attn.:  RMA Receiving Dept.
10920 W Sam Houston Pkwy N., Suite 300
Houston, TX 77064

Product returns must include the following information:

(a) Customer Code
(b) Customer Name and Address,
(c) Customer’s Purchase Order Number,
(d) Mandel Scientific’s Sales Order Number,
(e) Invoice Date and Invoice Number,
(f) Item/Part number(s) of return product(s), and
(g) Reason for Return.

Products not authorized for return include:

(a) Discontinued or obsolete products,
(b) Products with an expired shelf life or an expiration date too short for resale,
(c) Chemicals, reagents, or temperature-controlled products such as refrigerated and frozen products,
(d) Products purchased on a custom/special order basis,
(e) Products not in completely resalable condition due to the Customer’s fault (i.e. – damaged products, missing or defaced labeling or packaging),
(f) Electrical and electronic components,
(g) Products ordered in error,
(h) Products which are not inventoried by Mandel Scientific (non-stock products) and are not able to be returned to the manufacturer.

All product returns must be free of contamination (i.e., chemical, radioactive, and biohazardous); each return must accompany a written notification that the products returned are properly decontaminated.  Mandel Scientific reserves the right to refuse acceptance of any item(s)/part(s) that appears not to have been decontaminated.
 
Each product return must be complete will all components, accessories and literature originally shipped by Mandel Scientific and in original packaging.