Our service department provides full service and instrumentation support for all Mandel products.  A highly qualified team of representatives ensures that your intrument(s) are always working to their optimum specification.

We can provide in-depth and personalized help to our customers with questions
or concerns pertaining to any of the equipment sold by Mandel.

Scheduled Care (Preventative Maintenance)

Your instrument will be inspected, cleaned and adjusted to ensure trouble-free operation and optimal performance.

Includes:

• PM service parts
• Additional serviceable parts at 10% discount (if needed, while the service representative is on-site)
• Labour, travel and expenses
• Evaluation of methods, as required
• Software maintenance, as required
• Additional training, if required - time permitting
• Emergency visits will be billed at a preferred rate (in-house service rate)
• On-site service by a factory-trained and authorized representative
• Unlimited toll-free telephone assistance

Extended Care (Extended Warranty)

A one-year extension of the original manufacturer’s warranty.

Includes:

• All warranty parts (excluding consumable and expendable parts)
• All labour, travel and expenses
• Unlimited warranty service visits
• Priority service
• On-site service by a factory-trained and authorized representative
• Unlimited toll-free telephone assistance

Total Care (Extended Warranty Plus)

This option includes both the Schedule Care and the Extended Care package.